FAQ

Where are shipments initiated?

All fulfillment operations are coordinated directly from our primary commercial distribution network based in New York.

Can an existing order be updated?

Modifications can only occur if the shipment hasn't transitioned to the physical dispatch bay. Please call (212) 999-7977 instantly for emergency corrections.

Do these products require special wiring?

Our lighting units are built for standard North American junction boxes. However, we strictly recommend utilizing a certified local electrician for permanent installations.

How do I track my freight?

A dynamic tracking link is automatically generated and emailed to you the minute your parcel is labeled and scanned.